PERCEPÇÕES SOBRE TECNOLOGIAS DE MONITORAMENTO NA ADMINISTRAÇÃO PÚBLICA
DOI:
https://doi.org/10.56238/revgeov17n5-103Palavras-chave:
Usabilidade, Contratos Públicos, Monitoramento Tecnológico, Análise Textual, Aceitação TecnológicaResumo
O estudo analisou as percepções de assistentes e monitores acerca da usabilidade de tecnologias digitais aplicadas ao monitoramento de gestão de contratos públicos no âmbito do Ministério do Desenvolvimento e Assistência Social, Família e Combate à Fome (MDS) e do Departamento de Entidades de Apoio e Acolhimento Atuantes em Álcool e Drogas (DEPAD). A pesquisa utilizou análise textual estatística com o software IRaMuTeQ, processando um corpus composto por 46 respondentes e 148 unidades de contexto, totalizando 5.000 ocorrências lexicais. Os resultados confirmaram que a simplicidade e a clareza do KoboToolbox favoreceram percepções positivas de usabilidade, enquanto falhas técnicas do uMov.me geraram insatisfação e comprometimento da efetividade. Além disso, a análise revelou diferenças entre perfis: assistentes priorizaram avaliações subjetivas e monitores enfatizaram aspectos técnicos e institucionais, validando as quatro hipóteses formuladas. Conclui-se que a adoção tecnológica no monitoramento de contratos públicos depende da interação entre fatores de design, desempenho técnico e perfil funcional, exigindo capacitação diferenciada e investimentos em estabilidade das plataformas.
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