TERRITORIAL INTELLIGENCE IN A MEDIUM-SIZED TOURIST CITY: INSTITUTIONAL LIMITS TO TERRITORIAL INTELLIGENCE IN CALDAS NOVAS

Abstract

This article analyzes how territorial intelligence and the strategic use of data are fundamental for modern urban planning, especially in tourism-oriented medium-sized cities. Using the municipality of Caldas Novas (GO) as the central object, the research investigates whether the digitalization of services and the existence of legal frameworks, such as the taxation of short-term rental platforms, result in efficient management. Methodologically, a qualitative case study approach was adopted, based on documentary analysis and in loco institutional verification in municipal and emergency agencies. The study argues that isolated technological innovation is insufficient, as true governance requires system interoperability and the centralization of information among different secretariats. The results indicate that, although there are normative advances, administrative fragmentation and the lack of georeferenced analysis prevent the consolidation of a Smart Tourism Destination (STD). It is concluded that the main challenge for these cities is not the acquisition of digital tools, but rather the overcoming of institutional limits to transform scattered data into regional development strategies.